Find the answer to your question

Order

You can place your order with us 24 hours a day, 7 days a week through our webshop. To place an order you must go through the following steps in the Foneday webshop.

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  • 1. Browse through our range of products or search for products using the search bar
  • 2. Select the products you would like to order
  • 3. Select the amount of products you would like to order
  • 4. Click 'add to basket'
  • 5. Once you've added all the products you would like to order, click the shopping basket at the top of the page
  • 6. Carefully check your order and adjust anything if needed. Once you've finished, select 'Continue to payment'
  • 7. Select your delivery address. Accept the terms and conditions and click 'Send order'
  • 8. Hooray! you're order has gone through. You will recieve an e-mail with an order comfirmation.
We're sorry to inform you that it is not possible to change your order after it has been placed. Our fully automated system immediately collects all of the ordered items from our warehouse, to ensure we can deliver the products as quickly as possible. We would advise you to contact our customer service at +3113-8 33 00 55. They will help to find a fitting solution.
Sadly enough orders from our webshop cannot be cancelled. If you wish to not recieve the products, it is possible to send the products back to us. After recieving the returned products, you shall recieve your money back based on the regulations our return policy.

Shipping

We work hard to ensure that you receive your ordered products as quickly as possible. If you order on a working day, you can often expect the product the next day. However, there are exceptions to this:

 – Your address is on the Wadden Islands.
– You have a foreign address.
– The product isn't in stock in our warehouse.
– The courier cannot meet his obligations .
– Technical failure, as we cannot prepare orders if we are confronted with a technical failure in our warehouse.
– Holidays or weekends may influence the available delivery days. Due to the enormous crowds it can also occur that later delivery is made due to the limited capacity of the carrier.

It is possible to follow your order with the Track & Trace code that you recieved in an e-mail. The e-mail also explains how to use the Track & Trace code. If you haven't recieved an e-mail, we suggest you contact our customer service. We'd be happy to assist you.
Below you will find information regarding the shipping costs that we charge per country within the European Union.
Country Shippingcosts Free shipment from
The Netherlands €4,50 €95,00
Belgium €4,50 €95,00
Germany €9,95 €250
Other EU-countries €14,95 €450
It is possible to collect your orders at our offices, but you must notify us of this in the comment section when ordering. Orders can be collected an hour after placement.

Sometimes it can happen that an ordered product is listed as still in stock, but the product appears out of stock during processing. We will then immediately send you the products that are in stock and inform you that the sold-out product will be delayed. We will later send the delayed product without any additional costs.

If you notice products on your invoice that are not in the box, please contact us via a Manco request. Do this within 24 hours after recieving your order. You can find the Manco form on the webshop. Log in and go to "My account", select "Manco Form" and create a new Manco request. We apologize for any inconvenience.

Have you received a product that does not match your order? Report this by completing an RMA request. You can find the RMA form on the "Return" page of your personal account. Please complete this form completely. We apologize for any inconvenience.

Payment

For your convenience Foneday accepts serveral payment methods:

Pay in advance: iDeal (ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Bank, (SNS Regio Bank en Triodos Bank), Paypal, bank transfer.

Creditcard: Visa, Mastercard, American Express.

Postpay: Klarna, with credit (via Foneday, please contact us for the terms).

If you have chosen the option postpay, you are required to pay the invoice within 10 working days after recieving your order. If we do not recieve a payment within the aforementioned timeframe, we will send you a reminder, free of charge and urge you to pay the invoice within the next 5 workdays. If by then we still haven't recieved a response, We will send another reminder, with additional reminder costs amounting to €8,-. The invoice, along with the additional costs, have to be paid within the following 5 workdays. In the event that we still haven't recieved a payment after this, Foneday reserves the right to hand over the invoice to a collection agency.
Our finance department strives to process all incoming payments on the same day. As banks normally have 1 or 2 processing days, you may receive a reminder even though you have already paid the invoice. Always take into account the processing time of the banks so that your transaction reaches us on time.

RMA and returns

RMA stands for Return Material Authorization. Through an RMa application we will start a case for the return of products to Foneday.

There are two types of RMA’s:

-Commercial RMA’s, these are returns caused by ordering the wrong product or the wrong amount of items.
-Technical RMA’s, these are the returns caused by technical faults and defects to products.

Applying for an RMA is simple. After logging in to your account you must complete the following steps:

1. Fill in the RMA form.
2. We will send you an acknowledgment of receipt via e-mail.
3. After your RMA application had been approved you will recieve an RMA number. You must return all products in their original packaging and with sufficient protective packaging. Please make sure to write down the RMA number on the package to ensure we can process the return more efficiently.

This is possible. If you want to return the delivered products via a Commercial RMA, then fill in the RMA form. You can easily do this via your online account within 10 working days after receiving your order.
Sadly it is not possible to swap recieved products for different type products. If you'd like to return certain items, you can send them back with an RMA application. If you would like a differnet product you can order it through our webshop.
There are no costs associated with a technical return. We strive to process these returns within 5 working days and assess if the product is covered in the warranty. There are however costs associated with commercial returns. These costs will be deducted from the credit note.
Our aim is to inform you about your RMA request within 10 working days of receiving the returned products.

Account

Foneday is a wholesaler that only supplies other companies. If you are interested in a partnership with Foneday you can register an account with us. Within 24 hours, we will verify and approve your account, after which you will be contacted by one of our account managers. They will inform you about our services and provide you with our contact details.

If you are having trouble signing up, please call our customer service. We'll help you resolve the issue.
If you have forgotten your password, you can reset it. On the login page, choose ‘Forgot your password?’. Then follow the steps to reset your password.
If you have forgotten your username, please call our customer service. We'll help you resolve the issue.

Product quality

Quality is the core component of every company. That is why our organization is keen to supply the best of the best for our customers. That means that we only form partnerships with suppliers who share our vision and that we have tested on quality.

A warranty claim needs to be claimed before 30 days are over.

We are sorry to hear you have recieved a broken or faulty product. Please report this to us by submitting an RMA request through your account.

- Defects that are visible when opening the order must be reported within 24 hours after delivery via the RMA form.

- Defects that are not immediately visible must be reported within 8 days after the discovery of the defect, but in any case within 14 days after delivery via the RMA form.

Once your request has been accepted and the damaged or defective product has been returned, we will send you a new product as soon as possible. In the event that the product is no longer available, you will receive a credit note.

In the unlikely event that you are unsatisfied with the product or the service provided by us, you can submit a complaint via the contact form. We take complaints very seriously and asses the situations on a case-by-case basis. We will try to process your complaint as soon as possible, at the latest within 5 working days after we have received your complaint. If the processing of a complaint takes longer, you will receive a message from us within the aforementioned 5 working days along with an indication of how much time we think will be needed to resolve the issue.

Haven't found the answer to your question?
Please contact us

+31 13-8330055

We are available from Monday to Friday, 9:00 - 18:00

support@foneday.nl

On average we respond within 2 working days